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ConnexCare is a comprehensive set of service, support, staffing and monitoring capabilities enhanced with effective financial solutions that offer our customers superior solutions and flexibility. ConnexCare can be as simple as a single site maintenance agreement or a highly customized national Service Level Agreement with on-site dedicated staff.
SupportCare Agreements
SupportCare offers a wide choice of yearly and multi-year maintenance agreements that meet the ever increasing complexity of today's communications solutions. Backed by a National Operations Center based in Toronto and Montreal with a satellite in Calgary, Connex See Service offers extensive remote or on-site fully manufacturer certified technical assistance with a wide array of products and applications 24x7 365 days a year.
NetworkCare Agreements
NetworkCare offers a full suite of Service Level Agreements to our Connex customers that encompass value added monitoring, management and support that is required for both voice, data and converged networks. Our mandate is to ensure system performance.
ConciergeCare Agreements
Many customers require more than the occasional technical resources to be available when called upon, they may need complete staff augmentation. Our customers achieve great productivity gains with Connex dedicated onsite service staff. We offer staff augmentation in various skillsets from software specialists to technicians to cable specialists, even full time Program Managers who can also manage your other vendors and integrators.
CareDesk Agreements
Through our National Operation Center, we offer remote software and Tier 1 support to customers who require a customized helpdesk and general software support. It is timely and effective to have someone off-site who can immediately assist for your business users' needs, rather than staffing for the infrequent times you require assistance.
CustomCare Agreements
There will also be the customers who do not fit in any traditional program and template of service. You require a customized plan for your business. Connex is more than happy to discuss and craft a solution that fits the uniqueness of your business clients and the demands of your communications infrastructure. You could be a Utility, a City, a national customer with multiple locations, or a business with special requirements. You care about your business and Connex can help you complete that special service. That’s what we do, CARE and CONNECT.
Care Facts
- Network Operations Center (NOC) manages 11,400 customer sites
- NOC monitors over 30,000 devices in Canada daily
- NOC is operational 24x7 hours 365 days a year (Live Answer)
- Services provided across Canada with on-site capabilities
- Multiple vendors are supported to service a wide range of client solutions
- Systems are monitored and managed, and action taken pro-actively
- Regular software back-ups are a scheduled occurrence
- Industry leading Trouble Ticket Management system
- Optional Web-based reporting provides clients with secure access to view performance, status and action on their communication environment
- Pro-active and preventive maintenance routinely performed
- Rapid response to system failures with guaranteed response times
- Factory certified technicians are available in all cities supported by Connex
- Help desk and software support is available across Canada through our toll free number: 866-429-4625
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Connex Care