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What every customer should know about Connex Service!
- Connex will provide customers an introduction meeting with the services organization to review all elements of coverage, escalation contact & procedures and demonstrate use of reporting tools.
- Network Operations Centre (NOC) monitors and supports over 30,000 devices in Canada.
- NOC is operational 24 hours a day x 7 days a week x 365 days a year.
- Services provided across Canada.
- Multiple vendors are supported to service a wide range of client needs.
- Coverage is provided for telephone systems, data networks, wireless point-to-point and point-to-multi-point systems, as well as structured cabling.
- Systems are monitored and action taken often before the client is even aware that there is a problem.
- Regular software back-up of equipment ensures business as usual.
- Trouble ticket management with detailed information every step of the way.
- Pro-active maintenance and support helps minimize downtime.
- Hardware replacements with guaranteed response times for equipment failures.
- Factory certified technicians are available in all sites covered by ConnexCare.
- Help desk and software support is available across Canada through our toll free number: 866-429-4625.
- Contractual relationship with carriers helps minimize service issues.
- Service Level Agreement (SLA) – committed assurance.
- ConnexCare offers flexibility to meet our clients’ needs.
Connex supports and services products from the following vendors:
- AVAYA
- CISCO
- NORDX
- NORTEL
- SPECTRALINK
- SYSTIMAX
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Connex Care