Connex See Service :: ConnexCare

ConnexCare Services

What every customer should know about Connex Service!

Connex will provide customers an introduction meeting with the services organization to review all elements of coverage, escalation contact & procedures and demonstrate use of reporting tools.
Network Operations Centre (NOC) monitors and supports over 30,000 devices in Canada.
NOC is operational 24 hours a day x 7 days a week x 365 days a year.
Services provided across Canada.
Multiple vendors are supported to service a wide range of client needs.
Coverage is provided for telephone systems, data networks, wireless point-to-point and point-to-multi-point systems, as well as structured cabling.
Systems are monitored and action taken often before the client is even aware that there is a problem.
Regular software back-up of equipment ensures business as usual.
Trouble ticket management with detailed information every step of the way.
Pro-active maintenance and support helps minimize downtime.
Hardware replacements with guaranteed response times for equipment failures.
Factory certified technicians are available in all sites covered by ConnexCare.
Help desk and software support is available across Canada through our toll free number: 866-429-4625.
Contractual relationship with carriers helps minimize service issues.
Service Level Agreement (SLA) – committed assurance.
ConnexCare offers flexibility to meet our clients’ needs.

Connex supports and services products from the following vendors:

Connex See Service :: Your Telecommunications Destination