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UNIFIED COMMUNICATIONS (UC)
Aura Communication Manager… is an open, highly reliable IP Telephony software foundation which delivers Intelligent Communications for small to large enterprises. Communications Manager effectively scales from less than 100 users to as many as 36,000 users on a single system and to more than one million users on a single network. Communications Manager is a strong communications platform for solving business problems today, while preparing for new technologies.
Communications Manager Servers S8300 More Information S8400 More Information S8510 More Information S8730 More Information Communications Managers Gateways G250 More Information G350 More Information G450 More Information G650 More Information G700 More Information
Aura Branch Edition (formerly Distributed Office)…Branch Edition / Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. Centrally managed SIP-based virtual workplace communications solution easily scales to meet needs of large enterprises with distributed/branch sites, delivers advanced applications such as presence and instant messaging, mobility features and voicemail. Modular Messaging … is a powerful IP and standards based unified messaging platform designed for single or multi site global enterprises. Modular Messaging offers exceptional scalability and superior feature package of call answering, voice messaging, and speech capabilities. Messages are accessible anytime, anyplace from wide array of devises including telephones, fax, PC graphical user interfaces.
INTEGRATED OFFICE COMMUNICATIONS (IOC)
IP Office…is a highly modular IP telephone system that meets the needs of home offices, standalone business right up to networked branch and head offices for small and medium enterprises. IP Office provides a complete solution for telephony, messaging, networking, conferencing, customer management and unified communications.
CONTACT CENTER (CC)
Call Management System (CMS)…provides the information and management tools customers need to monitor and analyze the performance of their contact center operations, showing where improvements are needed and where to take fast action. Basic Call Management System Reporting Desktop (BCMS) …designed for small and mid-size customers for Basic Call Management System Reporting. With easy to access data and managements tools, BCMS helps call centers gain operational efficiency, reduced costs and improve agent and customer satisfaction. This tool allows supervisors the real-time and historical data needed to effectively manage their centers. |
has been an Avaya Platinum partner for many years,Did you know
" Connex is currently implementing Canada’s largest community based networks. NRBN (the Niagara Regional Broadband Network) provides over 600 route kilometers connected with a high speed 10 Gig. optical network servicing the entire Niagara Region. "