SOLUTIONS

Salesforce

Gain a 360° view
of your organization

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WHY CONNEX SALESFORCE?

Salesforce provides your organization with a 360 degree view of all your business dealings both internally and externally.

Salesforce CRM is ranked #1 for CRM applications based on IDC 2021 H1 Revenue Market Share Worldwide

- IDC, Worldwide Semiannual Software Tracker, October 2021

As a certified Salesforce Partner, Connex prides itself on the ability to work with your organization to seamlessly implement Salesforce into your business and integrate with your existing platforms. We offer expertise in Sales Cloud, Service Cloud, Field Service Lightning, Pardot and CPQ.

System Integration Expertise

Assurance your CRM is integrated and optimized with your current Contact Center operations.

Support Structure in Place

Always available 24/7 post implementation to support all your business needs.

Certified Salesforce Partner

In-house Salesforce champions with extensive experience in migrations and integrations.

Offerings

Connex focuses on core and professional services while expanding its footprint within the contact center space through clouds such as Service Cloud Voice.

Consulting

Includes review of Salesforce utilization, integration challenges, UI design review and interview, and extensive reporting.

Configuration

Includes Salesforce admin setup, task automation, user interface and permission sets.

Customization

Includes user interface, reporting and data tracking, and dashboard customization.

Integration

Includes Apex custom coding, web services, MuleSoft and Tenfold CTI integration, and data migration.

User Training

Includes training on Salesforce basics, data management, opportunities, conversions, accounts, contacts, user interface, activities & reporting practices, mail integration, and dashboards

Admin Training

Includes training on Salesforce navigation, customizing user interfaces, security & data management, custom objects, and process and automation.

CONNEX SALESFORCE SERVICES

We have in-house subject matter experts dedicated to your specific Salesforce environment. Available 24x7x365, ensuring you a peace of mind that Connex is committed to provide ongoing support to meet and exceed your business needs.

Customer Experience

Contact Center & CCaaS

Agent Engagement

Self Service

Google CCAI

Contact Center Outsourcing