INDUSTRIES

Communications

Provide Immediate and Ongoing Support to Large and Complex Customer Bases

Connex is here to help you cater to the modern customer, with easy-to-use omnichannel customer service tools and round-the-clock support. We work with you to design and deliver the most efficient customer experience and ultimately improve customer loyalty and profitability.

Customer Experience

Customers expect speedy resolutions to their inquiries, making the customer experience a critical differentiator in the communications industry. With omnichannel solutions, it allows your brand to create a truly personalized experience. With the use of AI and bots, omnichannel solutions can be a game-changer in transforming your business.

Digital Experience

Your business is constantly faced with disruptive competition. With digital transformation, your customers will be able to get products and services at their fingertips over any channel at any time. A 360 view of your customer through every touchpoint allows you to gather these insights to provide unique, timely, and personalized offers for your customers.

Risk & Compliance

Manage the fraud process with better and faster authentication with solutions such as multi-factor authentication, Behavioral Analytics, and Voice Biometrics. With the evolving technological environment, telcos are facing an ongoing risk with security issues such as data breaches and hackers. To stay compliant with evolving regulations and to protect critical client information, Cryptographic Lifecycle Management will help you identify and manage all threats.

Agent Engagement

Provide the right tools for your employees and gain visibility into their desktop activities to increase your contact center productivity. Whether your customer is contacting you with an inquiry on a hardware upgrade or service changes, your employees will have the same visibility to the same information shared across the organization, ensuring a seamless customer experience.

Back Office

Leverage AI to integrate digital and human employees to work together to optimize operations and seek new solutions to old problems. Connex provides AI solutions that will secure sensitive data with cognitive endpoint protection and organize document hierarchies with Natural Language Processing. We are partnered with Amelia to integrate your backend enterprise systems into one single intelligent platform to automate your IT and administrative tasks with a single command.