Connex continues to leverage the power of AI in the Contact Center.
Bringing deep experience with Contact Center solutions (CCaaS) and Conversational and Generative AI, Security and Biometrics and Fraud prevention make a great match for Microsoft/Nuance go-to-market goals.
The Microsoft Digital Contact Centre Platform (DCCP) offering will continue to be the driver that unifies the Microsoft/Nuance technology stack. Connex will continue to enhance a flexible delivery approach to satisfy the demand of this best in class customer experience platform. When you combine the solutions from Microsoft/Nuance with the expertise from Connex, you get a customer-first winning combination.