SOLUTIONS

CATS (Connex Assurance Testing Solutions)

Ensuring high quality voice for
Contact Center CX

CATS (Connex Assurance Testing Solutions)

MEASURE AND MONITOR YOUR VOICE SYSTEM PERFORMANCE

Make flawless customer experience a reality in your contact center.

“Automated Monitoring & Testing system has reduced our IVR testing time by more than 80% and significantly improved the customer experience and quality of the solutions that we deliver to our enterprise customers.”

- Associate Director at a large Telco

Are you truly delivering the customer experience that your customers want? Chances are that your voice performance is not being measured and monitored on an ongoing basis.

CATS is the home-grown solution that leverages technical expertise and innovative assurance testing technologies, delivering high value testing services industry-wide.

Rapid Resolution

Rapid testing, problem identification and resolution.

Flexibility

All our solutions are flexible with any type of voice system.

Accurate Testing

Our solutions ensure thorough, consistent and accurate testing.

Customer Experience

More self-serve and reduced zero-outs.

Offerings

Our end-to-end assurance testing solutions are here to assure the quality of your migration. All our solutions are compatible with any cloud-based contact center platform, so let us help you accelerate and assure your migration throughout the entire development lifecycle.

Health Checks

Identify and understand issues and provide recommendations on how to resolve problems faster with a quick and cost-effective assessment of your customer experience from IVR, NLU, Voice Bots, routing all the way to agent desktop experience performance.

Production Monitoring

Continuous IVR customer experience monitoring enables you to identify and resolve problems faster and minimize impacts to your customer and contact center. AIMT places calls to your IVR environment and tests any IVR/Voice System including Cisco, Genesys, Avaya, Nuance and other platforms.

Load/Soak Testing

Peak-load IVR performance assessments ensure your IVR and telecom infrastructure delivers consistent customer experiences during your busiest hours. Thousands of stimulation calls will be placed with our Automated Testing Platform.

Functional Testing

Thorough testing of your IVR system, agent and email routing, and custom reports ensure they are up-to-date, accurate and reliable. Our Automated Testing Platform (AIMT) supports rigorous testing while reducing costs and cycle times.

End-to-End Desktop Testing

Thoroughly test every aspect of your end-to-end customer journey from the initial phone call, to routing and the agent desktop. Testing of the physical desktop ensures routing and Computer Telephony Integration (CTI) perform correctly.

Manual Testing

Our testing specialists from DependableIT manually carry out testing of your voice environment through Test Plans, Test Calls, Reports, and Tasks to ensure it is delivering a seamless customer experience.

TEST YOUR CLOUD CONTACT CENTER MIGRATION WITH CATS

Your customer experience is everything. Organizations are always concerned with delivering optimal voice customer experience. Our technical expertise and innovative testing services, combined with the latest contact center technologies, have enabled us to deliver high-value testing services across multiple industries. Our mission is to ensure you deliver quality to your customers after deployment.