SOLUTIONS

Contact Center & CCaaS

Effortless experiences for your customers and agents

Contact Center & CCaaS

Create a limitless Contact center

We work with leading industry vendors to power your contact center

Achieve better customer outcomes with the right customer journey, increase agent productivity and drive overall contact center efficiency with Connex contact center solutions.

Our solutions can be deployed in the cloud or on-premises to meet your existing business needs and position your organization for strategic growth.

These clouds are powered by some of the leading vendors in the marketplace including:

Offerings

Connex offers clients leading public, private, premise, and hybrid cloud solutions based on your specific requirements.

Agent Engagement

Empower your agents with industry-leading tools that are designed to help them succeed.

Reporting & Analytics

Gain valuable business insights with real-time data, historical reporting, dashboards/scorecards, and Customer Experience management.

Omnichannel

Complete orchestration of all and any channels with access to prebuilt bots and solutions for a range of use cases. Integrated omnichannel desktop services also included.

Voice

Connex voice services include journey mapping, call/screen recording, conversational bots, speech/DTMF/voice biometrics. Prebuilt packages are available with CRMs, external bots and legacy backends included.

OUR CONNEX EXPERTS PROVIDE ONE-ON-ONE USER AND ADMIN TRAINING

From an on-premise perspective we work with leading vendors like Genesys, Verint, and Avaya for your deployment with end-to-end support. We also offer our cloud-based contact center solution Connex Cloud Office within a public multi-cloud offering by leveraging our industry partners.