Delivering value through managed support programs
At Connex, we act as part of your team and provide end-to-end 24/7/365 support on all our customer engagement solutions, collaboration solutions and IT solutions. We have dedicated resources that know your environment which reduce resolution time and enable your business to receive more value for your maintenance packages.
- Alarming & Monitoring: Utilizing artificial intelligence (AI).
- Technical Support: 24 hours x 365 days.
- Partnership with Manufacturers: Active maintenance service pack updates and hot fixes.
- Regular Governance: Monthly service review and management meetings.
- Service Delivery Manager (SDM): On-site / dedicated.
- MAC Services: Move, add & change requests.