Sales Coordinator

Connex is a leader in providing Avaya solutions to the Canadian business market. To continue our growth, we are looking for a detail-oriented Sales Coordinator to contribute to the achievement of sales targets by supporting Sales Representatives, coordinating sales activities, and maintaining good customer relationships. The Sales Coordinator’s responsibilities include supporting sales, ensuring order satisfaction, coordinating with other departments, handling administrative duties, and promoting customer satisfaction.

To be a successful Sales Coordinator, you should have excellent organizational, administrative, and problem-solving skills. You should also possess strong communication, interpersonal, and customer service skills.

The goal is to facilitate the team’s activities to maximize their performance and the solid and long-lasting development of the company. As a member of the Customer Experience team, the Sales Coordinator will work in collaboration with the Account Executive to identify business opportunities within potential customers through the means of prospecting calls.

The Sales Coordinator will also have a hand in helping the Account Executive prepare customer proposals and will be involved in post-sale activities such as preparing sales booking packages.

The successful candidate will have the following duties and responsibilities:

• Helping the sales team to improve their productivity by contacting customers to arrange appointments, send information or promotions and ensuring all Sales Representatives have high-quality, up-to-date support material.
• Handling urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delays and scheduling and coordinating marketing events.
• Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
• Ensure the adequacy of sales-related documents in Booking Packages and handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Provide weekly activities reports and data entry for sales opportunities.
• Assist in the preparation and organizing of promotional material or events.
• Achieve business and organization goals, visions, and objectives. Evolve the role and accountability of various functions to meet business requirements.
• Any other administrative tasks upon request

Core competencies and skills:

• Proven experience as a sales coordinator or in other administrative positions will be considered a plus.
• Ability to prospect and identify opportunities while developing strong client relationships.
• Demonstrates strength in understanding and influencing team dynamics and full grasp of business issues.
• Extensive knowledge of Microsoft Office (Outlook, Word, Excel and PowerPoint) Acrobat Pro, Antidote, SalesForce, Q360 (will be an asset).
• Fluent in both the French & English languages, read, spoken, and written, with no significant limitation.
• Excellent verbal and written communication skills.
• Great autonomy and capacity in problem-solving.
• A team player with a high level of dedication.

To apply send your resume and cover letter to hr@connexservice.ca

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