White Paper

Harness the power of AI with Connex IICE

77% of all devices currently in use feature at least one form of AI  – PEGA

While we are all aware that AI is here and is having an impact on the traditional contact centres, the question is how do you successfully utilize AI to transform your contact centre? The answer is: We do!

Connex has designed the Intelligent Interactive Customer Engagement Ecosystem (IICE) with contact centre innovation in mind. We understand that many companies want to undertake a digital transformation of their contact centre but do not know where to start. We plan, design, implement and monitor all stages of your contact centre transformation with IICE, so you do not have to.

In this white paper, you will learn:

  • The challenges that organizations might be facing with the arrival of AI
  • How IICE will help enhance your contact centre efficiency
  • How Agent Experience = Customer Experience

Download this white paper now and learn more about AI.